Refund policy
- If an item is returned due to incorrect sizing or change of mind it will be liable for delivery costs in both directions, engineers servicing fee and cleaning costs.
- Viewing is recommended on all preloved products as there may be signs of use.
- Any cooker returned may be liable for cleaning costs and the engineer's servicing fees.
- The six month parts warranty covers the ovens, grill, warmers, ignition sparks, timers, fans and burners.
- User error and incorrect practices are generally not covered especially with Induction hobs as user error and incorrect pans can damage the hob.
- For warranty claims and repairs, please email us on dmgrangecookers@gmail.com